TECHNICAL ASSISTANCE

Here is a Troubleshooting FAQ that will assist you should problems occur. If you cannot find the answer to your problem from this FAQ, feel free to contact us via the form at the end of the FAQ. .

 

 

For further technical assistance, contact us through the form below.

READINGS

Instrument’s readings in the Control Room are far beyond the measurement range. What do I have to do?

Instrument’s readings in the Control Room are within the measurement range. Discrepancy between the instrument’s readings and the reference values are at least 3 times greater than specified. What do I have to do?

Instrument’s readings in the Control Room are within the measurement range. Discrepancy between the instrument’s readings and the reference values less than 3 times of specified. What do I have to do?

ADAPTATION

I ran ADAPTATION Procedure and it FAILED. What do I have to do?

CALIBRATION

I ran the 2pt CALIBRATION Procedure and it says “Failure”. What do I have to do?

FIRMWARE & SOFTWARE

When I try to open the Bootloader software, I receive error messages. What do I have to do?

Bootloader program cannot open the Com Port

An attempt to open the Bootloader program produces “Create File” and “Communications” errors

After the firmware upgrade was completed, the instrument stopped working properly

After installing new software, the instrument stopped working properly

PC Monitoring Program does not start or gets frozen during the instrument setup operation

COMMUNICATIONS & DATA

I noticed non-stop repetitions of the “Communication Failure” message on the Main Window. What does it mean and what do I do?

Corrupted or slow changing GUI graphics

Upon opening, the Monitoring Program is trying to establish communication between the PC and the DPM. After a minute of doing so, the “Communication error” message appears on the laptop monitor

Failure to deliver data via the Modbus RTU protocol

Instrument’s readings in the Control Room are far beyond the measurement range when 4-20 mA cable is used for data delivery

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